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Original topic:

S8 Tab Ultra Disoriented Lockscreen Wallpapers

(Topic created on: 12-11-2022 07:45 AM)
732 Views
JerickS23_Ultra
Active Level 4
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Support
This is so dissapointing! You have your great 14.6 amoled screen and yet lockscreen wallpapers don't orient correctly in landscape both in tab mode and dex mode. It is always in portrait orientation with ugly cropping. Please fix this. I hate to see my lockscreen wallpaper disoriented.









 


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25 Comments
Support
dont forget send error report
TeamGalaxyRene
Moderator
Moderator
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Support

Sorry to hear that, JerickS22_Ultra, about your Samsung Galaxy Tab S8 Ultra having issues with orientation of lockscreen wallpaper and we apologize for the inconvenience it caused you.

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Support
Are you using the default wall papers or something you made?
0 Likes
Support
I used both, sir.
Support
Interesting. Lets see how Samsung attends to it. I don't experience it on my tablet. I'll try a photo of my own
0 Likes
Support
Please. I want to see. Thanks.
0 Likes
Support
I tried the stock wallpaper and personal photo for the lock screen. They both rotate normally. Sorry video doesn't seem to supported here
Support
There must be something wrong in my tablet, then.
Support
Could be a setting?