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Original topic:

SAMSUNG A 22 5G Back camera has purple horizontal line and white vertical line

(Topic created on: 07-09-2023 01:48 AM)
Beginner Level 3
Can you please help me what to do, my back camera has a purple horizontal line and a white vertical line I don't know what happened I didn't drop/wet its just came that way, I already factory reset it but still the same.
best have it checked by nearest samsung service center

Hello there! ellaaaaaaaa,

We are sorry to hear about your experience with your beloved Samsung Galaxy A22 5G having issues with the back camera that has purple horizontal line and white vertical line. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.


In order to find out the root cause of the problem, you may submit an error report through the Samsung Members app as follows:


Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Camera".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 


Clear Camera App and Data

1) Open Settings, and then swipe to and tap Camera Apps. Tap Storage, and then tap Clear cache.


2) Open Settings, and then swipe to and tap Camera Apps. Tap Storage, tap Clear data, and then tap OK. This will completely wipe the app and reset it to the original settings.


If the problem persists, immediately bring your device to the nearest Authorized Samsung Service Center. Rest assured that our team of Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thanks for contacting Samsung.