Samsung A51 oneUi5.1

[shengeneme]

Camera is blurry, very slow camera focus,

Heating issue

And frame drops on mobile legends game, it can only give 30fps no more than that,

Tried factory resetting but got only worse,

Before the update, my phone is fast and no problem, I believed it has something to do with the updates.

Please work on it soon..

[TeamGalaxyRene]

Hello shengeneme,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A51 having multiple issues ranging from the camera to heating and frame drops during online games, and we apologize for the inconvenience it caused you.

I feel it and understand it. Every time there is an update, I expect my device to work better and not the other way around, so if that happens to my device, I am worried too.

But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

You may want to check if the phone case, screen protector, and charging cable that they may hinder the proper operation of your phone.

Clear Cache Wipe Partition.

Step 1.  Turn off the device. (Connect with type C cable) 
Step 2. Press and hold the Volume Up key and the power button.
Step 3. When the Android logo displays, release all keys.
Step 4. Press the Volume down key to navigate and select "Wipe cache partition".
Step 5. Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
Step 6. Press the Power key to restart the device.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera", "Overheating" and "Application".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[shengeneme]

what do you mean by connect with type C cable? do you mean charging it from the wall or connect it into a PC? because when I press volume up and power while off. it doesnt go to recovery mode. it just reboots itself