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Original topic:

Samsung Care+ information in Settings app

(Topic created on: 07-10-2025 02:33 AM)
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ka_giroy
Active Level 4
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Support
Hello everyone!

For those who have purchased a Samsung Care+ subscription for their device/s, did your Samsung Care+ information was reflected on your device's About > Samsung Care+ section in the Settings app right after you register your device to Samsung Care+? If delayed, how long before it was reflected on the Settings app?

I just recently purchased a Samsung Care+ for my Galaxy Tab A9+ and registered it as well, however, in the About > Samsung Care+ section in the Settings app it still displays "Not Covered".

image



Here is the proof that my device is already registered with Samsung Care+. I used my Samsung account to register the Samsung Care+ to my device.

image

Hope anyone could provide me information on how to sync my Samsung Care+ subscription on the Settings app of my tablet. Thank you!
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7 REPLIES 7
Support
I suggest you chat with samsung expert in samsung online, they can definitely helped you.
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ka_giroy
Active Level 4
Support
I had already done that. JM (the chat support) just verified that my Samsung Care+ was successfully registered on my device and provided info where to contact for support and claim. He hadn't provided resolution on my inquiry.
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ka_giroy
Active Level 4
Support
here's the resolution part he provided.Uyujt2kNdT.png
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Jules_824
Active Level 7
Support
Took mine 2 days for my S25 Uktra and about 5 days for the A56
ka_giroy
Active Level 4
Support
sorry took time to reply. That took long.
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ka_giroy
Active Level 4
Support
Update: The Samsung Care+ Subscription has now reflected on the About Tablet section. It took a while before it sync in the tablet information.

Thank you to all who responded!cBmQNjhakj.png
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Boyparts
Beginner Level 2
Support
How many days did it took for it to appear?
My situation is similar to yours.
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