Samsung cloud

[remba23]

Why Samsung cloud has been locked due to a personal data request? Anyone can help me and thank you..

[Obviou_sly · Accepted solution]

Check the login details and confirm.

[TeamGalaxyRene · Accepted solution]

Hello remba23,

Thanks for reaching out to us here in order to find out why your Samsung Cloud has been locked due to a personal data request.

I understand what you're feeling right now - a bit worried about the safety and privacy of your account. But it's a normal procedure in order to handle your personal data request, as well as locking your Samsung Cloud and turning off Sync and Auto Backup. Just try after some time, login with your details, and check if it's working again.

Moreover, you may be glad to know that Samsung Cloud and OneDrive come together.

Samsung Cloud's Gallery Sync is brought to you in collaboration with Microsoft OneDrive.
Link your Samsung and Microsoft accounts and enjoy all the functionality and benefits of Microsoft OneDrive. 

https://www.samsung.com/ph/apps/samsung-cloud/  

Customize what you want to save to the Samsung Cloud, what you want backed up, as well as what to restore from backup if needed.

Go to the Settings menu on your Samsung device to begin.

Step 1. Go to Samsung account in Settings.

Step 2. Select Samsung Cloud.

Step 3. Manage your data with Samsung Cloud.

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[Everlynrobes]

Pa tulong den Po 

[Javier59_-67]

remba23