If you can't sign in, please check your OS version and Samsung account version. Sometimes, it might be a temporary system error.
You may check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
You may also check the date and time on your device. For security purposes, Samsung accounts require the date and time to be the same as the actual date and time.
You can also log in to the Samsung account website, and check what devices are authorized to access your account. To do this, selectSECURITYfrom your account’s main page, and then selectTwo-step verification. SelectTrusted device(s), and then selectRemove all devices. You will need to sign back into your account on your personal devices, but this will ensure that no one has unintended access to your account.
As an extra precaution, please reset your password and make sure you have two step verification enabled.
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.
