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Original topic:

Samsung galaxy watch freebie

(Topic created on: 06-25-2023 08:23 AM)
329 Views
Jerah18
Active Level 3
Options
Support
Does anyone know how to follow up a freebie redemption from samsung? 
My request has been approved based on the redemption site and it has been month already. Still the status of my freebie is pending shipping. Im not sure how or where to follow up. I had freebies in the past and it did not take 1 month for them to ship out. 
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12 Comments
Lokans
Active Level 1
Support
Call the hotline. #425299
TeamGalaxyRene
Moderator
Moderator
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Support

Hello there! Jerah18,

We hear you and ready to help! Please provide me any reference # (no personal details) here, so I can escalate and expedite with the dedicated team. Rest assured that any updates will be communicated through your registered mobile number and/or email addresses.

 

As per your convenience, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
Jerah18
Active Level 3
Support

Thank you for replying.
As per email, my redemption code is <x>🙏
Will also try to send email tonight.

TeamGalaxyDD
Moderator
Moderator
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Support

Hey Jerah18,

Please don't put sensitive information such as redemption codes in comments.

As moderators cannot privately message you on this platform, we advise that you forward your details either to our customer service hotlines or through our social media channels on Facebook, Twitter, or Instagram. 

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Jerah18
Active Level 3
Support
Hi. I was just following instructions above to provide reference #( the codes , as per my understanding )"here".
My bad.

Thanks for reminding
TeamGalaxyDD
Moderator
Moderator
Options
Support

No problem - please feel free to drop a message on any of our social media channels and we'll be happy to help out.

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Ronbreezy
Active Level 1
Support
Hi Ma'am Jerah, Have you received your freebie already?
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Jerah18
Active Level 3
Support
Hello. Not yet. 2 months of waiting and still ongoing. I have already contacted their agent through CS.
Sent 2 emails. And received the same replies. 😞

Did you redeem the same watch?
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Ronbreezy
Active Level 1
Support
Hi, Galaxy Watch 5 44mm? If so, yes. Almost 2 months of waiting, and been sending follow ups through email. The only reply I get is if I want to upgrade my free to a watch 40mm and a battery pack, which is I'm not interested.
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