Samsung Pre-order - Consegnia

[cruela_de_vil]

Pre-ordered Flip 5 from Samsung store last July 27 and have yet to receive the phone.

Tried reaching out to CS through chat and phone but the canned response is "we will coordinate with E-store team and they will contact the courier" only to wait for nothing. 

You see, it's not a cheap phone to purchase. Read about same horrible experience with Consegnia but Samsung seems not bothered to fix. 

Pre order deals are sweet but does it come with disappointment and frustration with the service?

Can someone help me? 

Order number: PH230714-25057631

[TeamGalaxyDD]

Thanks for sending us your details, JaneDC. We're forwarding your case to the proper channels. However, you can also help us by sending us a screenshot of your post to our social media (Samsung PH on FB/IG/TW), so we can collect your contact details and get this solved faster.

Please do not post your contact details in a comment here! 

Thank you :) 

[cruela_de_vil]

Can't you get the details from the order # itself?

Ref# 118 813 6271

[TeamGalaxyDD]

Hi JaneDc,

Thank you for providing your Reference number.

The reason we're asking you for additional details is to coordinate faster with you, as we take steps to coordinate with the logistics provider.

Again, we understand your frustration, and we are doing everything we can to get your device to you.

We'll be waiting for your update through a DM on our socials. We appreciate your patience!

[cruela_de_vil]

dm sent thru IG

[cruela_de_vil]

Your customers are helpless with the lack of support. Really good phones and deals but you will lose customers with poor service.

[DSan6828]

Same case here. I have a bad feeling that they will again fail to deliver my order today.

[cruela_de_vil]

good to see progress with tge tracking details mine is still in manila south hub since aug 4

[DSan6828]

I feel your frustration Ms. JaneDc. I lost hope already that this will be delivered today. It's 4pm and no change in tracking status and no calls from courier. So looks like another "Courier Out of Time" alibi.

I hope and wish your order will be delivered to you soon.

[cruela_de_vil]

yeah 🥺 i hope yours will be delivered asap too, we deserve better service than this..sigh