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Original topic:

Samsung S23 Ultra Issue

(Topic created on: 08-13-2023 07:56 PM)
190 Views
Tomcristobal
Active Level 2
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Support
Bought this last July 11 and wala pang 1 month possible display issue agad as per Samsung Service Center in SM North. Hindi gumagana ang touch screen while using S-Pen. Is is still possible to request for a replacement? Ayoko kasi ng repair baka hindi na factory sealed. Personal phone ko rin kasi to and masyadong matagal yung 3-5 working days. First time lng bumili ng brand new nagkaissue pa. 🥲

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6 Comments
Unknoẅn_useř
Active Level 10
Support
Replacement is not possible, only free repair based on warranty T&C.
Support
7 days store replacement after will be warranty thru service center
Tomcristobal
Active Level 2
Support
If na ma repair ba ung phone will it still be good as new and factory sealed like?
0 Likes
Support
considered good as new since 100% workmanship
0 Likes
seojunssi
Active Level 5
Support
Oo. Authentic naman yong ipapalit nila. Nakapagpalit kami ng screen dati at okay. Ganon din yong sa iba.
0 Likes
TeamGalaxyDD
Moderator
Moderator
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Support

Hello Tomcristobal.

I appreciate you reaching out to us about the display issue on your recently purchased Samsung Galaxy S23 Ultra, especially the touch screen not working when using the S Pen. I understand how concerning this must be, and I'm here to help.

I understand that the service center has advised a repair instead of a replacement. While I know the thought of being without your new phone for days is less than ideal, I want to assure you that we've got you covered.

We do have a loan phone program precisely for situations like this. You won't be left without a phone during the repair period. Our goal is to minimize any inconvenience you might face, and ensuring you stay connected is important to us.

When you visit the service center, please inquire about the loan phone option. They'll be more than happy to provide you with a temporary phone while your Galaxy S23 Ultra undergoes the necessary repairs.

Thank you for your patience and understanding. If you have any more questions or concerns, please don't hesitate to ask. We're here to assist! 📱🔧