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Original topic:

Spotify overheating S23plus

(Topic created on: 03-20-2023 09:33 AM)
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Aedyyy
Active Level 1
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Support
I was playing Spotify for about 15 minutes on speaker and my phone was heating up. The screen was turned off, dolby atmos is turned on, and only wifi was open - no other connectivities was opened. I watch Netflix for hours with loud speakers on the same device but it never heated my phone. I also use Spotify on my other android phones and old galaxy but I never had this kind of issue before. 
4 Comments
butete
Expert Level 5
Support
try wiping cache partition, it may fix the issue
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Cefiro
Active Level 10
Support
Butete, you're a good frontline-online doctor. I hope this and many other of your online diagnostics work, so our sickly phones don't need to go to the hospital (service centers) and get operated.
TeamGalaxyRene
Moderator
Moderator
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Support

Hello Aedyyy,

We are sorry to hear about your experience with your Samsung Galaxy S23+ having overheating issues whenever you are playing Spotify, and we apologize for the inconvenience it caused you.

It's a good thing that you were able to identify that your device was having an overheating episode only while playing the Spotify app, and if it happens on my device, I will get worried too.

And it's a good habit to utilize a periodic break in between in order to manage phone usage. As you may be already aware, the start of summer is a few days away, and the environment is one factor affecting battery life.

Continuing to use your device when the weather outside is at 30 degrees may contribute to overheating your device.

 
Before you try out the recommendations below, be sure to check if your device's software and related apps (Spotify) are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Restart your device.
 

 

In order to optimize your device's usage time you may do the following:

 

Step 1. Go to 'Battery and device care' in Settings.

Step 2. Tap 'Optimize now' to check apps with high background battery usage.

 

https://www.samsung.com/ph/support/galaxy-battery/optimization/ 

 

If that doesn't fix the problem, you may submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Power/Battery/Charging".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

If the problem persist, you may at your own choosing, uninstall the Spotify app that is causing your device to overheat.

 

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.

 

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mihirgahukar
Beginner Level 3
Support

Same is the problem with my S23+

It doesnt heat while playing big games, but heats while using spotify, and it was not a problem before, it started I guess one week ago!!

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