So I was looking the data usage of my Tab a7 lite and there's is a mysterious app with 10*** so I look it up and nothing appear and search it in app setting please help and I was using protect battery
We are sorry to hear about your experience with your Samsung Galaxy Tab A7 Lite having issues with apps in data usage, and we apologize for inconvenience it caused you.
Before you try out the recommendations below, be sure to check if yourdevice's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1.Go toSettings> Software update.
Step 2.Tap on Download and install.
Step 3.Follow the on-screen instructions.
Step 4.Restart your device.
Enable Safe Mode on your device.
Step 1. Turn the device off by holding the Power button until the option to power off appears on the screen.
Step 2. Press and hold the power and the volume down buttons at the same time to turn the device on.
Step 3. You will now be able to see Safe Mode on the bottom left-hand side of the screen.
Step 4. Look for the last app you have installed and check whether it's the one causing the data usage, then uninstall it.
If that does not work, please submit an error report through Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category"Application" and "Settings/System".
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
