Hi. Is it just me? I'm unable to update all my applications after I installed the new software update. I already did a couple of basic trouble shooting:
-Restart phone
-Use a different wifi connection
-Use mobile data
-Move to a different location
-Use different Play store account
-Tried to update all at once
-Update apps one at a time
-Isolate if it's only specific apps
-Clear cache and data of apps that needs to be updated
-Tried doing all this for a couple of days
-Clear cache for google playstore
-Clear data for google playstore
-Reset network settings
-Reset all settings
-Force restart
I haven't tried uninstalling the apps cause Im worried that if I do, the version might not be longer compatible with my device.
I'm using a Samsung Galaxy Z Flip 4
Android 14.
One UI version 6.1.1
Aside from probably waiting for a new update, what else can I do?
Edit:
I did it. I tried uninstalling one app then reinstall it. It worked. Im not sure if it will work for the other important apps I have. I'm anxious.
Edit 2:
I tried uninstalling apps and then installing them again just to be sure but I noticed that after successfully installing it, you just have to wait for a few minutes or within the day it will ask you to update the apps in play store and then we're back again at not it being able to update. I double checked if there is really update for those specific apps but there's none.
I'm now thinking this is a software related issue. Since I've already made a couple of TS for isolation. Hopefully, they will release a new update to this issue. I'm regretting updating the software.
Hello, jnx0404! We completely understand your frustration. If the issue persists, a factory reset could help. Just remember to save everything important before doing it! Let us know!
I did a factory reset and still lost stuff after carefully trying to backup and then restore. We should not need to factory update when your software update is the cause of this issue. I'm a software tester and this is a major issue that I would never have signed my name to and letting it out "the door" for release. Very disappointing.
Hello, jnx0404! Have you tried troubleshooting using the Samsung Members app to run the diagnostics?
First, open the app and tap 'Support' and then 'Phone diagnostics.' From there, you can select various tests, to check for any underlying issues. This should help pinpoint what might be causing the delay when you unfold the screen.
However, if this still won't work,
I recommend visiting an authorized Samsung service center to get a thorough check. They can help ensure your Galaxy Z Flip4 gets the attention it needs!
I already did the diagnostic before. Same issue. The nearest store that you guys have for me is around 3 hours away from where I'm at. I'm pretty sure this is a software issue since it only happened after the update. My phone does not have any physical damage per se, so bringing it to a technician who will just refer me to the support articles would be no go. I'd just wait for the next update. Thanks
