Since they're not replying to my email, allow me to rant here.
My Samsung S25 Ultra order from June 28th has become a frustrating case study in how not to handle customer issues. Two weeks in, and I'm still battling a system that feels completely unresponsive and rigid.
Initially, I was told my phone was "waiting for the courier," only to later discover it was a stockout. This lack of transparency is infuriating. What's worse? Despite my relentless emails, chats, and calls, my core questions about why this is happening and what the actual solution is remain unanswered.
It's baffling that a company like Samsung can be so "deaf" to a customer's escalating frustration. There's a clear absence of proactivity and a seeming inability to customize processes for critical issues. It feels like I'm just another number, not a customer whose significant purchase has gone awry.
This isn't just about a delayed phone; it's aboutfeeling unheard, undervalued, and completely let down by a service that should prioritize customer well-being, especially when an order is clearly problematic.
I'm demanding immediate action and a genuine resolution, not just empty apologies or rigid adherence to flawed procedures. My patience is truly at its limit.
File a DTI complaint and see if Samsung will not listen. You might get your unit at a discounted price or even free if facts showed that Samsung failed to deliver according to their commitment.
