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Original topic:

Volume rocker issue

(Topic created on: 09-21-2025 03:24 PM)
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Austin93
Beginner Level 2
Options
Support
So I've been having issues with my volume rocker (Galaxy Note 9), wherein it controls in-call volume instead of media volume. I have enabled the toggle for use volume keys for media, I have restarted my phone multiple times, and even installed the Sound Assistant app, but the issue is still there. Any fixes?
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3 REPLIES 3
JorYEL
Active Level 6
Support
I think this is due to no longer software update support causing some issue
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Members_ALYLPBQ
Beginner Level 2
Support

i have the same phone as you and recently i have also encountered the same problem. For me, restarting the phone fixes it temporarily, but the issue will come back if i connect the phone to earbuds using bluetooth/wired or opening any app like spotify (for this one, the issue occur inconsistently). I have uninstalled most of my apps that I think is causing the issue, but the issue still persist. If you find any alternative fix, i would be grateful. Thank you.

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Austin93
Beginner Level 2
Support
Found a fix, not sure if it will help. Go to Settings, type reset settings in the search bar, and choose reset settings in the search results
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