09-18-2022 02:14 AM in
09-18-2022 02:36 AM in
09-18-2022 04:24 AM in
09-18-2022 11:00 PM in
Thank you, nintendohelp, for bringing up this app issue to us.
Thank you for bringing out to us the issues with your device image in gray color and/or disabled.
Don't you worry, we are here to provide quick fixes and offer solutions to your device problems.
Following are basic steps to troubleshoot your device in order to trace who gives out the problems.
1) Ensure that your device is updated with the latest Software updates.
Settings > About Phone > Software Updates > Download and Install if available > Follow on screen notifications/messages.
2) Close, re-open the apps, and then perform device reboot.
3) Please check and rectify the device memory, storage space, share file link to Samsung Cloud if any.
4) If its taking time to upload, check with the customer service of Internet Service Provider the status of signal in your coverage area.
If the issue persists, you may contact us on online Samsung support channels by clicking the below links.
https://www.samsung.com/ph/support/contact/#onlinesupport
https://samsung-livechat.sprinklr.com/seao/ph/index.html
Hope this content is helpful and your problem gets solved.
