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Original topic:

WiFi disconnects

(Topic created on: 09-22-2022 05:57 AM)
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shims241819
Active Level 4
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Support
Hello. Tanong ko lang, bakit kaya madalas ako nadidisconnect sa wifi? Happens to me everytime na magvideocall ako sa messenger. Nawawala yung connection sa kalagitnaan ng call. Even before the android 12 update, ganyan ang nangyayari. I already tried "wipe cache partition" pero ganun pa rin. A32 po unit na gamit ko. TYIA po sa makakasagot. 
16 REPLIES 16
Khaled75
Expert Level 5
Support
Try resetting the network settings.
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shims241819
Active Level 4
Support
How po?
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Khaled75
Expert Level 5
Support
Go to Settings > General management > Reset > Reset network settings > Reset settings > Reset. You may have to enter your Pattern, PIN or Password before this.
shims241819
Active Level 4
Support
Okay po. Thank you!
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Khaled75
Expert Level 5
Support
Does it happen while watching videos, using the browser, and video calling?
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shims241819
Active Level 4
Support
Yes po. Madalas kapag ginagamit ko browser saka videocall sa messenger
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Khaled75
Expert Level 5
Support
Try changing the router channel.
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butete
Expert Level 5
Support
whats your router, changing the channel is big leap but replacing it will be better, i came from stock modem, extender and finally mesh and all device samsubg and non samsung are not having any issue
shims241819
Active Level 4
Support
Converge po wifi namin. A32 rin po unit ng kapatid ko pero di naman po sya nadidisconnect sa wifi. Weird lang kasi bakit sakin laging nakakaranas ng disconnection
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