Ordered tab S8+ in Feb and they've been dead silent since. I was charged instantly and the order still says Processing - needle hasn't moved on that at all.
Tried to reach to customer service online and through phone but there seems to be no one attending to those. I managed to speak to these people a couple times online and all I get are fake promises that I'd receive emails and/or package by the following week. Utter nonsense!
I get that there is shortage but what the excuse for this horrible of a customer service full of lies? Where does one go to get a better sense of where things are at!? I'm trying to cancel this s**t - I wish I had just gone for an iPad. What a waste of time
Same here! I have all apple products and wanted to try Samsung out. Going to wait a week more and cancel and go for the pro instead. Apple customer service is way better!
It sounds like you've had a frustrating experience with ordering a Samsung Galaxy Tab S8+ in February and not receiving any updates since then. Being charged immediately and still seeing the order stuck in the "Processing" status is undoubtedly exasperating.
The lack of response from customer service, both online and via phone, adds another layer of frustration. It's particularly disheartening when promises made by representatives turn out to be empty, leaving you with no tangible progress or information about your order.
The global supply chain disruptions and component shortages have affected many industries, including electronics. While these challenges might explain delays in fulfilling orders, they don't excuse poor communication or misleading promises from customer service.
I’m really sorry to hear about your experience—that sounds incredibly frustrating. It’s disappointing when you’re charged and then left in the dark about your order. Given the lack of communication from customer service, I recommend trying a few things:
Social Media: Sometimes companies respond quicker on platforms like Twitter or Facebook. Tagging them in a post about your experience can sometimes prompt a faster response.
Order Status Page: Check if there’s an order status page on their website where you can track any updates, or see if there’s an option to escalate your issue there.
Customer Service Escalation: If you can get through again, ask to speak to a supervisor or request that your issue be escalated.
Dispute Charge: If all else fails and you’re unable to get a resolution, consider disputing the charge with your bank or credit card company.
It’s understandable to feel frustrated, especially when you just want clear answers. Hopefully, you’ll get some resolution soon!
The customer experienced frustration with their Samsung Galaxy Tab S8+ order, not receiving updates, and receiving charges immediately. The lack of response from customer service, including empty promises, adds to the frustration. Global supply chain disruptions and component shortages may cause delays.
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