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‎03-21-2023 01:35 AM (Last edited ‎03-21-2023 01:36 AM ) in
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‎03-21-2023 01:44 AM in
TabletsHey Itsuki_9,
Have you checked if your device is reading your MicroSD card correctly? It might not be detecting the MicroSD card if the app keeps forcing downloads back to internal storage.
You can also try reinserting the SD card or trying a different one entirely. Your device should support up to 1TB of external storage.
One last thing you can try is clearing your Netflix app's cache and data. This will force your account to log out, but it should put the app back in a base state. Try changing the download location after resetting the app.
Do let me know what happens, Itsuki_9!
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‎03-21-2023 01:55 AM (Last edited ‎03-21-2023 01:55 AM ) in
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‎03-21-2023 01:58 AM in
TabletsHmm. That's weird. But you can use the SD card to store and read other files, right? Does using it as storage work for other apps?
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‎03-21-2023 02:53 AM in
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‎03-21-2023 02:57 AM in
TabletsHello Itsuki_9,
It is known issue that it has something to do with the compatibility of One UI 5.0 , and Netflix has to provide updates to address them.
For now, you may submit an error report through the Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Others".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
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‎03-21-2023 01:49 AM (Last edited ‎03-21-2023 01:55 AM ) in
TabletsHello Itsuki_9,
Thank you for reaching out to us in order to find out how to change the default download location on your beloved Samsung Galaxy Tab A7 Lite from internal storage to the SD card.
You may follow these steps:
Step 1. Open your device Internet browser.
Step 2. Click on More on the top right.
Step 3. Scroll down to Settings.
Step 4. Chose Advanced.
Step 5. Save Content to.
Step 6. Change it to SD Card.
If that doesn't fix the issue, you may submit an error report through the Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Data Backup/Syncing" and "Others".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
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‎10-23-2024 04:51 AM in
TabletsHave you ever tried another SD card? Also, you can update the Netflix app and your phone system as well to fix this issue. If the SD card option still not working, I would like to recommend you store the movies on a USB drive. Tunelf software is a helpful tool to do that. I used it for a while, it does work for me.