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Hi, we apologize for the inconvenience caused to you. We kindly request you to contact our Online shopping team. So, that they will help you further.
If the chat function and cancel order button are not working, you may need to contact the customer support team of the website directly via email or phone. Look for their contact information on their website, and explain the situation to them. They should be able to help you start the return/refund process.
Make sure to check the website's return policy before contacting them, as it may have specific instructions on how to proceed with returns. The website keyword for this issue would be "return/refund process for wrong order on.