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Galaxy tab a 10.1

(Topic created on: 04-16-2024 03:27 PM)
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ane10
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Tablets
My galaxy tab a 10.1 is working on and off, it's in good condition and not broken, I am not sure what I can do to keep it running. Not to long after I received it Samsung stop the software update. I saw that some old Samsung products would be receiving update however it still doesn't download any software updates. 

This is the 2011 time line, I not sure when I got it maybe 2013 it's been a long time I for got 

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Helenna
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Hi, if your Samsung Galaxy Tab A keeps turning on and off, it could be due to several reasons. Here are a few things you can try to troubleshoot the issue.

Ensure that your tablet is sufficiently charged. If the battery is low, the device may turn on and off repeatedly.

Boot in Safe mode: Try booting your tablet in Safe mode to check if the issue is due to a third-party app. To do this, press and hold the Power button until you see the Samsung logo. When the logo appears, immediately press and hold the Volume Down button. Keep holding the button until the tablet boots up. If the device works fine in Safe mode, then a third-party app could be causing the issue.

Factory reset: If the above steps don't work, you can try performing a factory reset. 

https://www.samsung.com/ca/support/mobile-devices/galaxy-tablet-factory-data-reset/

If none of the above steps work, you may need to take your tablet to a Samsung service center for further diagnosis and repair.

Please visit the link given below to know the nearest Samsung authorized service center.

https://www.samsung.com/ca/support/service-center/

Thank you.

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Helenna
Moderator
Moderator
Options
Tablets

Hi, if your Samsung Galaxy Tab A keeps turning on and off, it could be due to several reasons. Here are a few things you can try to troubleshoot the issue.

Ensure that your tablet is sufficiently charged. If the battery is low, the device may turn on and off repeatedly.

Boot in Safe mode: Try booting your tablet in Safe mode to check if the issue is due to a third-party app. To do this, press and hold the Power button until you see the Samsung logo. When the logo appears, immediately press and hold the Volume Down button. Keep holding the button until the tablet boots up. If the device works fine in Safe mode, then a third-party app could be causing the issue.

Factory reset: If the above steps don't work, you can try performing a factory reset. 

https://www.samsung.com/ca/support/mobile-devices/galaxy-tablet-factory-data-reset/

If none of the above steps work, you may need to take your tablet to a Samsung service center for further diagnosis and repair.

Please visit the link given below to know the nearest Samsung authorized service center.

https://www.samsung.com/ca/support/service-center/

Thank you.

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ane10
Active Level 3
Tablets
Thank you, I have tried this but it won't even go into save mode. Looks like I will have to take it to the service center
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