We regret learning from the experience that you are facing currently. Rest assured we will provide you with the best solution to resolve your issue. You may follow the below steps in order to narrow down the root cause of the issue :
Step 1 : Reset S Pen >> Setting >> Advanced feature >> Tap S Pen >> Tap S Pen remote >>Swipe the slider to the right to connect the S Pen.
Step 2 : Reconnect S Pen >> Insert the S Pen into the slot to start the connection. >> Open the notification panel by sliding down from the top of the device. >> Expand the options in the notification panel >> Slide the notification panel to the left> Tap S Pen remote >> Tap it again to reactivate it.
Step 3 : Reset Settings. >> Go to Settings >> Tap General management >> Now select Reset and Reset settings.
Step 4 : Perform “Soft Reset”. Kindly refer to the below steps: >> Press and hold the Power button. >> Select Restart.
However, if the issue persists, we would like to propose the Smart Tutor. The advantage is, we will be able to assist you with further troubleshooting over the call. Please call our Samsung Care Line 1800-726-7864 regarding this service. Our experts at Samsung Care Line will advise and assist you in detail.
