My samsung galaxy tab a8 has to be fixed

[hi2hs]

It has a broken display and the volume rocker doesn't work like its ment to

[SamsungClaudette]

Hello @hi2hs

I am sorry to hear that you have been experiencing issues with your phone screen and volume rocker. Could you please elaborate further on the how the screen is broken? Is it physically damaged or is there an internal issue? Including further information on the volume rocker and how it doesn’t work.

Kind Regards,

SamsungClaudette

[hi2hs]

The volume rocker does work but It only works once even when I click it down more and the screen is physically damaged

[SamsungClaudette]

Hello  @hi2hs

Thank you for responding. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,

SamsungClaudette