On again off again.

[JCB127]

Tab A 10.5 WiFi 32gb 2018

Turns on and off continuously about every 20 seconds I have done a factory reset and had the battery disconected and reconnected to no avail, anyone had this happen?

[SamsungLaura]

Hi @JCB127, I am sorry to hear about the experience you've had with your Tab A. For issues such as these, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed.

I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device:

https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/

Hope this helps! 

[JCB127]

Thanks Moderator I have just this minute managed to arrange for that to happen after a lot of frustration I will be contacted with all info to post Tab A away
Cheers John.😁

[SamsungLaura]

No worries John. Every 20 seconds definitely sounds frustrating. I hope your issue is resolved soon :) 

[JCB127]

Hello I just got an email from Aust Post telling me an item was ready for pick up at Goodna PO. I think it could be my Tab A . I will ad pics of email.

[SamsungLaura]

Thanks for keeping us updated @JCB127, let me know how it went! 

[JCB127]

I know why the email came , I get the updates the same as receiver gets.
Nice to know.👍🏻

[JCB127]

Hi Laura an update on the pad
I got it back yesterday and it still has the same issue. Contacted repairer and they said to drop it back in. Could be an app problem. Cant drop it back in I'm not in that city. Ho Hum😭

[SamsungLaura]

Hi @JCB127, that is very strange. Does your tablet have any 3rd party cases with magnets on it that could be causing the issue? 

Please send us an error report via the Samsung Members app so that our team can look further into this:

Open Samsung Members app > Get Help > Error Report > Restarting > Detail issue and frequency > tick 'send log data' > Send. 

[JCB127]

No Laura it has no cover at all its a clean skin. Its back at the repairer!!! Now.