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Original topic:

S pen for S7 tablet

(Topic created on: 04-08-2023 03:57 AM)
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Jese65
Beginner Level 2
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Tablets

When I got software update one ui 5.1 , wifi the I found pen would not bring up the key board. If I used my finger or a dobber it would.Ater it was up pen worked fine. At samsung all they wanted to do is have me upgrade to s8 tablet. I have tried what I could but to no avail, and I heard there are not doing anymore software updates so pen will not be fixed

1 Comment
TeamGalaxyRene
Moderator
Moderator
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Tablets

Hello Jes65,

We are sorry to hear about your experience with the recent updates on your Samsung Tab S7 having issues with the S Pen not bringing up the keyboard, and we apologize for the inconvenience it caused you.

I feel you, but don't fret; we are here to guide, assist, and offer solutions to restore your device's camera app to optimum performance.

Before you try out the recommendations below as to your solutions, be sure to check if your device's software and related apps are updated to the latest version. Please check how to update your mobile device's software in the following order:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions. 

 

You may also need to check and inspect the nibs of your S Pen if there's a visible damage.

 

 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Accessory".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.

 

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