Samsung changed return policy

[StanJ]

Please be aware that Samsung Canada no longer accepts returns for opened products that do not connect to a cellular network such as tablets, ear buds, smartwatches or anything connected via wifi or Bluetooth.

[RedDogRabbit]

Amazon or Carriers are a better choice for this. 

[Helenna]

Hi StanJ,

Yes, due to Online shopping terms and conditions, Open Box Items and Nonrefundable Fees and are ineligible for returns, exchanges or refunds if the original packaging seal or sticker has been broken (Open Box Products):

For all Open Box Products, service, delivery and installation fees are nonrefundable.

Please visit the link given below to know more about online shopping terms and conditions.

https://www.samsung.com/ca/termsandconditions/

Thank you.

[StanJ]

That's a terrible policy. Other merchants such as Amazon, Costco or Best buy do accept returns for opened electronics.

[StanJ]

I am not referring to Open Box items but only to Brand New ones.