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10-04-2021 07:10 PM in
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10-05-2021 09:16 AM in
TabletsHi, Welcome to the Samsung Members Community Canada. I suggest you to perform the wipe cache partition by following the below instructions and check if the issue got resolved.
Turn off the device.
Press and hold the Volume Up key and the Power button.
When the Android logo displays, release both keys.
An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
Press the Volume down key several times to highlight "Wipe cache partition".
Press the power button to select.
Press the Volume down key to highlight Yes, then press the power button to select.
When the process is complete, the Reboot system now is highlighted. Press the power button to restart the device.
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10-12-2021 01:56 PM in
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10-12-2021 03:20 PM in
TabletsHi, We request you to register an Error Report from the Samsung Members app by attaching the system logs.
Open the Samsung Members app>> Menu >> Support >> Send feedback >> Error Report >> Send system log file.
With these logs, our team could analyze the performance and errors on the device and if there is anything related to the Samsung update that you have installed recently, we would push a fix through an update.