tablet screen bug

[Xoxie]

Hi, so over the past 2024 and now my tablet, Galaxy Tab Samsung S7+ 5G. Had its been bugging out with the display screen and I only got it in 2023 around January and my dad bought for me from an online store called tech City. And when I show my uncle; he told me to take it to Harvey Norman and get them to fix it, with the 2 year warranty. And when I took photos and screen recordings, and show them to the workers. The workers said that they, handle it. They give it to a tech company that fixs tablets and when I got it back after few weeks in august or October 2024. It looked okay and when I took it back home and after while it started playing up again. And so I went back again in December or November and they just repeated the same thing. They Reset the tablet; hand it back and saying it's fine. And now its bugging up again. My dad said it could be an app. But my sister has the exact same one as me and over past 2 years it hasn't bug out like my. She had the same apps as me. She says that there could be a loose wire inside. My uncle and father said take it back to Harvey Norman (Australian tech and furniture store.) But if I take it back up there they probably do the same thing. 

Somewhere last year

Last year 

Today 

Here pictures and a videos.

It's like this everyday

[Xoxie]

No

[Dinosaur890124]

Try contacting samsung directly

[Xoxie]

It's still going

[Xoxie]

I came on here for help? Because Harvey Norman doesn't do anything and say it's completely fine. They reset it. Wipe out my tablet and give it back, and when I use it and it still does this.

[Xoxie]

It's got nothing to do with the case. The touch screen is the problem

[s_amsungsonny]

Hi @Xoxie ,

I would recommend that you head to your nearest Samsung Support/Service Centre and get some advice from a trained technician.

To book or look for the nearest service centre to you, please follow the link down below:
https://www.samsung.com/au/support/service-centre/

Warm regards,

s_amsungsonny

[Xoxie]

I took it to a technician 3 times when it was under warranty and they said they couldn't replicate the issue. They said it might be something I downloaded but factory resets don't fix it. The warranty has expired now.

[s_amsungsonny]

Hi @Xoxie, 

You can send an Error Report to our Samsung Members technicians via the app or through our website and they can analyse the issue to see whether it is a hardware issue or a software issue.

For steps to send an Error Report, please follow the link below:
https://www.samsung.com/au/support/mobile-devices/raising-an-error-report-via-samsung-members/

Warm regards,
s_amsungsonny