Hey coope, thanks for letting us know about this! We'd recommend reaching out to our customer support team for assistance on this, as they will be able to find out more information about your experience and help to troubleshoot this for you. You can reach them on 0800 726 786 (24/7) or live chat on http://livechat.support.samsung.com/Customer_new/NZ. Thanks, the Samsung NZ team
