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Original topic:

Very slow Android 13

(Topic created on: 02-06-2023 01:41 AM)
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Liam256
Active Level 5
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Tablets
so i own a tab a7 lite.. a while ago in january i upgraded it to one ui 5 i loved the new features until it started lagging really badly.
i was trying to uninstall apps deleting files but it was still laggy...
youtube video were sooo la-a-a g sometimes it even stops playing.
even scrolling and sometimes even typing were laggy.
Samsung please fix this.
Edit: i did use device care and it's still laggy and also restarting makes it kinda worse.
10 Comments
Solution
Tablets
Did you at least try to perform a Wipe Cache Partition after installing the software update? Have you tried sending an error report?
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Solution
TeamGalaxyRene
Moderator
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Tablets

Hello Biboy2345,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy Tab A7 Lite having lagging issues, and we apologize for the inconvenience it caused you. 

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Restart your device.

 

Submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Slow device".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

Clear Cache Partition.

 

Step 1. Turn off your phone.

Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).

Step 3. Then press and hold Power and Volume up buttons.

Step 4. Release the power button. When the recovery screen shows up, release the volume up button.

Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).

Step 6. Navigate to and select Yes.

Step 7. Press the power button to select Reboot system now.

 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

 

For more help and assistance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead!

 

Liam256
Active Level 5
Tablets
i'll try later
Liam256
Active Level 5
Tablets
Thanks!
Liam256
Active Level 5
Tablets
i didn't do anything why am i suddenly a writer
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manzocy
Active Level 7
Tablets
Never had issues with my Tab A7 Lite. Try to wipe cache partition.
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Liam256
Active Level 5
Tablets
ok i'm fine now i did it alredy and it's no longer lagging
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manzocy
Active Level 7
Tablets
I also feel that A7 Lite despite 3 GB RAM 32 GB ROM is still better than my A04 4GB RAM 64 GB ROM
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Liam256
Active Level 5
Tablets
wow you are level 7 i'm only active level 1 as a writer
edit: i'm now active level 2
edit 2: i'm now active level 3
edit 3: i'm now active level 4
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