Alexa issue

[gt197]

 

Hi. When I try to set up Alexa on my TV the app just continually closes down. If I try to go in through the TV settings rather than the app, all I see is the attached pic. No QR code or authorisation code visible.Any ideas? Thanks

[SamsungErika]

Hi @gt197,

If you could just send me a DM with the following details. I will be able to get a team to troubleshoot this issue with you.

Name
Email
Contact Number
Preferred Call Back Time
State of residence
Model
Serial Number
Product Issue
Trouble Shooting Provided	Cold reboot Restart Factory Reset

Kind regards,
SamsungErika