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Original topic:

Audio/video Description turned on, cannot turn it off

(Topic created on: 06-14-2023 04:36 AM)
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Mike112
Beginner Level 2
Options
TV & Audio

Have a Samsung QLED 60, using Roku as a front end for YouTube.  Video Description, located under Settings, Accessibility and it is grayed out.

this is the Video Description not the screen reader 

how do I get past this?

thanks

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1 Solution


Accepted Solutions
Solution
TV & Audio
Go to the re-set tab, that should fix it.
You have a feature turned on somewhere else in the settings, if you know what you have changed, go back and altered it, or just press re-set.

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5 Comments
Troubadour
Active Level 10
TV & Audio
You will probably get more answers by Googling your problem. Include "Samsung" in your search.
Solution
TV & Audio
Go to the re-set tab, that should fix it.
You have a feature turned on somewhere else in the settings, if you know what you have changed, go back and altered it, or just press re-set.
SamsungClaudette
Community Manager
Options
TV & Audio

Hey @peglegreg 

Thank you for your help.

Kind Regards,

SamsungClaudette

TV & Audio
Man What's Roku; I've Gotta Panasonic Plasma Screen Which I need to get hooked up to my Samsung A13 5g Phonos, Would you recommend google chromecast for this or your more keenly on Roku ??? 💫 💫 💫 💫"
EasthamsLad
Beginner Level 2
TV & Audio

Got the same problem and it's driving me up the bloody wall.

Always was a live option now it's greyed out and nothing i do seems to fix it.

Reset, turn off and on, still greyed out.

Often wonder if these smart TV's are too smart for their own good.

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