Original topic:

Complimentary Art Work on The Frame - only 14 out of 20 available

(Topic created on: 07-02-2021 04:25 PM)
JacquelineJ
Beginner Level 3
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TV & Audio

Hello. I've been using the 20 complimentary artworks on my 2020 The Frame since I bought it several months ago. Recently, when I browse the range on my tv I can only see 14 artworks. Similarly, on my Smart Things app only 14 pieces of art are available - the others appear blank and when you choose them, they say "loading" but the picture never loads.

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3 Comments
SamsungLaura
Moderator
Moderator
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TV & Audio

Hi @JacquelineJ, thank you for reaching out. I have raised this with our team internally and will get back to you when I receive a response. 

SamsungLaura
Moderator
Moderator
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TV & Audio

Good morning @JacquelineJ, I have just received a response from our team. The 6 artworks you are referring to were available for a limited time up until 2020. 

Hope this clarifies things. :) 

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JacquelineJ
Beginner Level 3
TV & Audio

Thank you for following up, Laura.

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