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07-27-2021 01:51 PM in
TV & AudioHi there, I purchased HW-Q950A soundbar month ago, and I tried many times to launch Alexa by voice or multifunction button but never work. I tried to reset soundbar, uninstall/install SmartThings and Alexa app, disconnect/connect Amazon account from SmartThings not working at all. Is any step I missed?
Solved! Go to Solution.
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10-28-2021 12:10 AM in
TV & AudioThen what is the point of the microphone in the soundbar?
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10-28-2021 12:04 PM in
TV & AudioHi @Wingcom999, the microphone can be used alongside Alexa or Smart Things so you can use it like a smart assistant.
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10-28-2021 04:43 PM in
TV & AudioIf I have alexa, it would have microphone already, why the soundbar need a separate mic?
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11-17-2021 11:40 PM in
TV & AudioHi Laura,
are you able to give details on what you mean by “alongside”?
Aren’t we now using the microphone in the additional device (with SmartThings and Alexa).
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11-18-2021 12:05 PM in
TV & AudioHi @Hiitsjack, our user manual has a section on Alexa if you would like to take a look here on page 25.
An explanation our team gave was as follows:
Alexa Built-In |
Works Alongside Alexa (HW-Q950A) |
Devices that have Alexa built in run the Alexa voice service themselves and can accept Alexa voice commands directly, without the need for a separate Alexa device |
Devices are compatible with the Alexa service, but do not have it built in, can only receive Alexa voice commands you issue to a separate Alexa device |
Hope this clarifies things!
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11-18-2021 01:17 PM in
TV & AudioHi SamsungLaura,
this does clarify but also contradicts your earlier reply to @Wingcom999 that the soundbar microphone can be used as a smart assistant.
could you please ask the tech team for a definitive answer if the Australian soundbar microphones are of any use?
Thanks
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10-15-2022 12:33 PM in
TV & AudioI have the same complaint. I researched these online before buying as I really wanted on board alexa functionality. I missed the fact that some countries versions have it and some don't. The main problem with using an external device is that the external device (an echo in my case) doesn't hear me when I want to turn off or change music when music is already playing through the soubdbar after I've initiated that music using the works with functionality.
If one plays music on an echo then it's aware of what music it's playing and is able to distinguish it from an alexa voice command.
It does seem such a shame to buy the top of the line product so as to be able to listen to music in very high quality only to have a really cool feature, artificially limited.
I would implore you to update the firmware to switch this on for your most loyal customers.
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08-19-2021 09:18 AM in
TV & AudioHi Jhau1, I to find it strange that we in Australia don't have Alexa built-in, like other countries . What's the point of the built-in microphone if not for Alexa ?
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10-28-2021 12:11 AM in
TV & AudioMaybe for samsung to spy on their users?
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06-13-2022 08:34 PM in
TV & AudioThis is not resolved right? and this speaker has Alexa Built-In (it's clearly a selling point in the video, if there is an issue maybe work on it rather lying to your customers, below is the official video.