Power on issue with 65 inch QLED

[cookie88cookie]

‎03-06-2023 10:28 AM in 

TV & Audio

Hi SamsungClaudette, I am having the same "power on" issue with my 65 inch QN700A Neo 8k QLED. I purchased this at the end of August 2021 and have not had this problem before. I have unplugged and tried to reboot, but the TV just won't stay on. The screen goes dark grey, then black, and then turns off. 

I have had one other sporadic problem, which is that the screen sometimes gets a pink tinge. Unplugging fixes this one.

This was a $4,000 TV, bought 18 months ago. I cant get anyone at Samsung support to answer the phone, and no call back service. Not good at all.

Thanks for your help.

cookie88cookie

[cookie88cookie]

Hi SamsungClaudette, I am having the same "power on" issue with my 65 inch QN700A Neo 8k QLED. I purchased this at the end of August 2021 and have not had this problem before. I have unplugged and tried to reboot, but the TV just won't stay on. The screen goes dark grey, then black, and then turns off. 

I have had one other sporadic problem, which is that the screen sometimes gets a pink tinge. Unplugging fixes this one.

This was a $4,000 TV, bought 18 months ago. I cant get anyone at Samsung support to answer the phone, and no call back service. Not good at all.

Thanks for your help.

cookie88cookie

[SamsungClaudette]

Hello @cookie88cookie

I am sorry that you are also having this issue with your TV . I would really like to look into this for you.
If you could send an email through to members.au@samsung.com I will have this issue escalated for you.

Subject Title: SamsungClaudette – Faulty Tv <----Please post this in the Email Subject as well as your community handle.

Name
Email
Contact Number
Preferred Call Back Time	8am – 5pm
State of residence
Model
Serial Number
Product Issue
Trouble Shooting Provided	Cold reboot Restart Factory Reset

Kind regards,
SamsungClaudette