Order a new TV via Samsung Australia 10 March 2023. Advised would be delivered 23 March 2023. Advised day before that delivery unavailable and rescheduled for 6 April 2023. Advised delivery via ANC but never turned up. Contacted Samsung Australia after 5pm, as usual directed to Philippines Call Center. Advised TV had not been delivered from warehouse to ANC and needed to be rescheduled. Due it being Easter Thursday booking would need to be three or more weeks away. Detailed how long been waiting and requested a refund. Advised refund could be 30 business days as TV needs to be returned before processing refund. Trouble is TV had not left their warehouse. Spoke to Supervisor who promised to expedite matter.
Problem is no one responds to emailed complaints, no direct contact with Samsung Australia and no care policy is wearing thin. if Samsung Australia need my few thousand dollars so badly then I suggest you do not get involved as they are clearly on the brink of bankruptcy. It is now 17 April 2023 so they have had my money for more than 5 weeks, appears TV cannot be supplied as they do not have the model any more. No contact made directly to advise this, found this out via someone else. Today being 10 days since requesting a refund I received a call that rang 3 times and stopped, message left by Nick from Samsung Escalation Team advising he was working on a refund, but could take some time. Called back only to be hung up 3 times. What is other than they are serious financial trouble, cannot refund a few thousand dollars. I have tried for hours on end to reach Samsung Australia without success, contacted the CEO of America who responded within hours that they could not assist and had no contact with Australia. Which seems right, they do not discuss, do not accept complaints and when you do via Call Center in Philippines no one responds. The only reason I received this message today was intervention by Harvey Norman Bundall terrific staff writing to Samsung dealer.
If any one knows how to contact the CEO of Samsung Australia then please let me know, otherwise the next alternative is a trip to Samsung Headquarters in Sydney to demand my money back and insist on better treatment for all Samsung Australia Customers who seem to be treated with complete disregard. I have been a proud buyer of Samsung goods for many years, TV's, phones, tablets, Galaxy Books and small appliances, NO MORE if this is how your are treated.
SO BUYER BEWARE OF SAMSUNG AUSTRALIA - THEY HAVE NO MONEY TO MAKE A REFUND AFTER WAITING 5 WEEKS FOR A TV THEY CANNOT SUPPLY.
Hey mate, I am so sorry to hear about this and I am glad that I'm not the only one. I too will be making a post to share my similar experience with my purchase on the samsung online store.
Likewise, it is pathetic that Samsung Australia do not accept calls, emails or have a complaints department. Please stay in touch and let me know how you go.
I am so sorry that you are having this issue. I would really like to look into this for you. If you could send an email with the below information filled out, through to members.au@samsung.com I will have this issue personally escalated for you.
Subject Title: SamsungClaudette - Samsung Going Broke <----Please post this in the Email Subject as well as your community Handle.
I feel your pain !!! I have been almost traumatised by Samsung's lack of communication. I have been waiting on a replacement TV since the 11th of June. And the nightmare is still not resolved. I sympathise with the customer care team in the Philippines as they ware the anger of what appears to be many angry dissatisfied Samsung customers. Samsung Australia needs to be held accountable.
