Smart tv powered by Tizen message

[Mattjg]

Hi

After coming home from holidays we turned on our samsung smart tv and it now turns off every 20 or so seconds and a message “Smart TV powered by Tizen” message comes up. Most of the time the tv no longer turns on, its like the “motherboard” or something has faulted. TV is only 2 years old… any ideas??

[SamsungClaudette]

Hello @Mattjg

I am really sorry that you are having this issue. It means that your TV has a glitch, software problems, or a hardware issue.

I'd really like to look into this for you.
If you could send an email through to members.au@samsung.com with the below details, I'll have this issue escalated for you.

Subject: SamsungClaudette –  Tv turning off after of few seconds of turning it on.
Body:
Order Number:
Name:
Phone Number:
Email:

Kind regards,
SamsungClaudette

[Seadog28]

Hello

I am having a similar problem.

I had my Xfinity gear upgraded, and now I can't control the Samsung TV with the remote.

I get a window that comes on and off that reads

Smart TV

Powered by Tizen

[GazzaS]

I am having the same trouble with my Samsung ua50tu8000w, 5 years old. It keeps turning itself off after a few seconds and keeps trying to start again. I have tried everything that has been suggested but nothing works. The red light where the on/off button is located keeps flashing also. Has anyone any ideas how to fix??

[SamsungClaudette]

Hello @GazzaS

I am sorry that you are also having this issue with your TV . I would really like to look into this for you.
If you could send an email through to members.au@samsung.com I will have this issue escalated for you.

Subject Title: SamsungClaudette – TV software issue <----Please post this in the Email Subject as well as your community handle.

Name
Email
Contact Number
Preferred Call Back Time	8am – 5pm
State of residence
Model
Serial Number
Product Issue
Trouble Shooting Provided	Cold reboot Restart Factory Reset

Kind regards,
SamsungClaudette

[tooheys81]

I’m having the exact same issue.  Had a chat online with one of the techs and sent some video and pics.

Sending you an email too like above

[JohnBO]

I have the same issue. The message "Smart TV powered by Tizen" appears, disappears, and then comes back on about every 20 seconds. Any ideas how to fix this? TV is only 3 years old.

[SamsungClaudette]

Hello @JohnBO

I am sorry that you are also having this issue. I would like to look into this for you. If you could send an email through to members.au@samsung.com I will have this escalated for you.

Subject Title: SamsungClaudette –The message "Smart TV powered by Tizen" appears, disappears, and then comes back on about every 20 seconds <----Please post this in the Email Subject as well as your community handle.

Name
Email
Contact Number
Preferred Call Back Time
State of residence
Model
Serial Number
Product Issue

Kind regards,
SamsungClaudette