UA55JU7500 error "one connect mini disconnect and TV will restart in ... seconds" issue

[cal32]

Hi

All of the sudden this issue has surfaced on out UA55JU7500 . No issues for many years and we were not moving or playing with the cables at all. I have researched as much as I can and tries obvious solutions etc. I am unsure if this is software or hardware issue. Effectively renders the mini box useless and can only watch direct TV and use smart TV apps of course.

thanks in advance

[SamsungLaura]

Good morning @cal32, is your TV software up to date?

I suggest removing the one connect and updating the TV software first and toggling 'off' auto-update. 

Menu > Support > Software update > Update

https://www.samsung.com/au/support/model/UA55JU7500WXXY/#downloads 

[rrgolobish]

I started to have the same issue. If the one mini connect isn't connected to the TV, the TV will not reset. As soon as I connect it to the TV, it resets and continues to reset. Could you please assist with this issue.