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Original topic:

Voice Enchancement option greyed out

(Topic created on: 06-04-2021 08:48 AM)
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MarcosG1
Beginner Level 2
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TV & Audio

 

Hi, 

 

I own the q950a soundbar and the ‘voice enhancement’ option is greyed out in the iPhone smart things app. I have confirmed with others they have the same issue.

 

this only seems to affect the iPhone version.

 

does anyone know how this can be fixed? 

DC009A8E-A68C-48D8-A63D-DCA2508A9821.jpeg

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1 Solution


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Solution
SamsungJon
Moderator
Moderator
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TV & Audio

Hi @MarcosG1, this issue will be fixed in a new update for the iPhone version for the SmartThings app. Keep an eye out for update as it should be released soon! 

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SamsungJon
Moderator
Moderator
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TV & Audio

Hi @MarcosG1, what device are you connecting your Soundbar's sound to? Also, is there anything specific that you're trying to play with your soundbar (i.e. music, tv shows, etc).

 

Please also check that your Soundbar and SmartThings app are up to date. 

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ajhawks23
Beginner Level 2
TV & Audio

I am having the same issue. Voice enhancement is grayed out. I am connecting a TCL Roku 6 Series TV via HDMI arc to HW-Q700a

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Solution
SamsungJon
Moderator
Moderator
Options
TV & Audio

Hi @MarcosG1, this issue will be fixed in a new update for the iPhone version for the SmartThings app. Keep an eye out for update as it should be released soon! 

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