Original topic:

10k run drained watch 4 classic battery

(Topic created on: 09-01-2022 12:07 PM)
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Macka2626
Beginner Level 3
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Wearables
Hi all, went for a 10k run this morning and watch was 100% at the start. By the end of the run the watch was at 7%. Would've thought an hour of exercise wouldn't do this. I was using Samsung health to track the run. Can't find anything else on this. Any ideas?
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SamsungLaura
Moderator
Moderator
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Wearables

Hi @Macka2626, that's very strange. One hour sounds like abnormal behaviour. Could you send through an error report via the Galaxy Wearable app for this to be looked into?

To send an error report for a wearable, follow these steps:

  1. Go to Galaxy Wearables app > click on the device desired on the side menu
  2. In the side menu, tap Contact us > Error reports (in the Get help section)
  3. Fill in details and the frequency of the issue that you have with the wearable.
  4. Click send.
Macka2626
Beginner Level 3
Wearables
Will do
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