Original topic:

Active 2 touch screen issue

(Topic created on: 12-21-2024 05:31 AM)
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Mrzooky
Beginner Level 2
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Wearables
I have problem in my active 2 The touch takes orders itself and does not working i removed the touch screen protector and same problem.. .. My watch like new no scratches no damage.. I charged it and did restart and factory reset but same problem.. aWhat can I do now?
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3 Comments
jamesy
Active Level 9
Wearables
Sounds like a possible factory defect. If it's under warranty you can try and replace it at a Samsung store.
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Mrzooky
Beginner Level 2
Wearables
Unfortunately it's out of warranty.. But i gonna go to the store and see
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Helenna
Moderator
Moderator
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Wearables

Hi Mrzooky,

We are Sorry to hear this issue from you.  For touchscreen having touch inputs, try open Wearable apps > Advanced. Try disable Touch wake up and bezel wake up. Will the random touch still exist?

If above suggestion is not working, do a backup for your watch. Open Wearable app > Account and backup > Backup data. Then, go to Geneal > Reset

After reset, don't try to restore your watch data immediately. Test the touch screen see if it is working.

If after reset is working without restore, it could be caused by 3rd party watch face. If after reset still not working, you may need to bring your watch to any nearest Samsung Authorized service center or any nearest Samsung experience store to check your watch by the technician.

https://www.samsung.com/ca/support/service-center/

Thank you.

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