Original topic:

Allergic reaction to Galaxy Buds Live and Galaxy Watch 4?

(Topic created on: 08-03-2022 06:37 PM)
nlalle
Beginner Level 2
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Hi! I've had my Galaxy Buds live for almost 2 years. I seldom use them (mostly for calls, sometimes -max 1.5hrs- for listening to music or watching movies/TV shows on my phone). I always notice that after using them, my ears get itchy and at times my ears 'weep' with fluid. 1 or a few days after using them, my ears would be crusty and flaking. 

On the other hand, with my Galxy Watch 4, I'm getting rashes on my arm where the back of the watch has contact with my skin. I have already tried to mitigate the reaction by wearing my watch a bit loose or pushing it away from where rashes have formed.

Has anyone else experienced these reactions? Any tips for dealing with them?
2 Comments
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Hello nlalle,

Sorry to know that you are experiencing discomfort while using Samsung Galaxy Buds Live and Galaxy Watch, but no worries, we are here to help.

Firstly, I would highly recommend you visit an Allergist nears you. The allergist specializes in the diagnosis and treatment of asthma and other allergic diseases, and the allergist is specially trained to identify allergy and asthma triggers. 

Once, the specialist determines your allergy condition with treatment advice, he/she will also provide you which triggers your allergy. If the Allergist determines that the Samsung Galaxy Buds and Galaxy Watch 4 are triggering your allergy, please follow advise with the below minimum proper handling measures.

1) Regularly clean your earbuds to keep them in the best condition possible, removing excess oil, dirt, dust, etc.

2) Remove the earbuds periodically and dry your ears to prevent excess moisture developing inside of the ear during use. Apply recommended treatment.

3) If discomfort persists, please inform the Allergist and contact our Samsung Service Center email thru the link below.

Samsung Customer Service Email 

Hope this content helpful. 

 

 

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Hello nlalle,

Please call and/or reach out to us on the below contact details:

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