Original topic:

Ambient sound

(Topic created on: 11-05-2023 02:14 PM)
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Squishy83
Active Level 4
Options
Wearables
When connecting my galaxy buds+ and turning on the ambient sound, all i hear is what i can only describe as..... rain. Why is this and can it at all be resolved? I enjoy the sound of rain however, when wearing my galaxy buds+... background noises of my surroundings is much prefered. 
Any help is appreciated. Thanks 
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6 Comments
Troubadour
Active Level 10
Wearables
I know nothing about buds and ambient sound but as there is volume control could it turned up too high? Google "Experiemce noise controls mode on your Galaxy Buds Pro"
I had difficulty cppying the url but googling that phrase should get it.
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Squishy83
Active Level 4
Wearables
This has been an issue ever since i firdt purchased the earbuds+
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Wearables
Was it ok before (ie no 'rain' sound?) I had the original buds and the transparency/ambient mode has some white noise. I wouldn't say it is as loud as the sound of rain though.

Have you looked at the buds2 pro, or even the buds fe? I personally feel they're better than the buds+ (apart from battery life maybe)
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Squishy83
Active Level 4
Wearables
Always been an issue from the day i purchased the earbuds÷.
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SamsungClaudette
Community Manager
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Wearables

Hey @Squishy83

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report for a wearable, follow these steps:

  1. Go to Galaxy Wearables app > click on the device desired on the side menu
  2. In the side menu, tap Contact us > Error reports (in the Get help section)
  3. Fill in details and the frequency of the issue that you have with the wearable.
  4. Click send.

Kind Regards,

SamsungClaudette

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Squishy83
Active Level 4
Wearables
Thank you. I shall attempt this.
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