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01-05-2023 08:18 PM in
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05-03-2023 02:20 PM (Last edited 05-03-2023 02:21 PM ) in
WearablesHey @colacola
I am so sorry you have had this experience. unfortunately we do need proof of purchase to verify the product manufacturer information, country its from and go ahead with the repair depending on that information.
Written In the Warranty Policy:
III. Warranty Claim
A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
I hope this helped.
Kind Regards,
SamsungClaudette
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05-03-2023 02:36 PM in
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