Normally I never post anything but my recent experience with Samsung Canada regarding their trade in promotion for a older Samsung Watch for the new Galaxy Watch 5 Pro has me perplexed.
Somehow Best Buy sold me an international Galaxy Watch a number of years ago. (I had no idea this was the case and apparently both international and Canadian watches are sold there) In discussing the trade in with customer service and escalating the matter I've been told that the international model does not qualify for this promotion. I have scoured the webpage but unless I'm missing this there is no mention of this aforementioned policy. I've been told that this will only be determined when Samsung receives your old watch. So be wary - make sure it's domestic!
I will comment that the level of customer service has been sub-par. I've asked to speak to a representative by phone but all staff and escalation attempts have been met with static emails touting policy.
In all my 25 plus years of being a Samsung customer - laptops, cell phones, watches, ear buds .... you would think that there would be some gesture of goodwill given that their policy is not explicitly stated.
Sorry Samsung - you just lost a customer and I won't be recommending you in the future.
I have a Samsung s10+ from India which is not recognized by its IMEI or serial number during trade-in in the Samsung Canada website. So I guess it applies to all devices and not limited to watches.
