Bixby - "Couldnt get Samsung account information"?

[Erez]

Hey,

I have problem with bixby in GW4Classic (BT), when i try to lunch bixby i get this notification "Couldnt get Samsung account information" (attached screen shot from my watch)

I already checked and both phone and watch connect to the same samsung account and the connection is work fine.

 

[Valeriya]

Hi Erez, I suggest you to reset your watch and try to connect to again, on the Apps screen, tap (Settings) → General → Reset → Reset.
Alternatively, launch the Galaxy Wearable app on your smartphone and tap Watch settings → General → Reset → Reset.

[Erez]

unfortunately not working 

[Georgine]

Hi, Are you able to log in to your Samsung Account on your PC/laptop?

[provit]

Hey.

Just got my GW4 and I have the exact same problem. Did you manage to fix it yet? Could it have something to do with the regional bixby availability?

[M8A2R]

Hi bro ... I had this problem ... but when i login my samsung account in my PC this problem fixed