Buds 3 pro eartips

[jamesy]

I heard that they started shipping the buds 3 pro again. Is there a way to get new eartips from Samsung? I really don't want to have to ship my product back to them and wait.

[Kirk_Godfrey · Accepted solution]

I think they will just send you new tips if you have the shedding tips. I saw in a post they just chatted with support and they are aware of the issue and will send out replacement tips

[Day_Walker]

That's good news. Is it possible official Experience Store retail outlets would supply in person as well?

[Kirk_Godfrey]

I bet you they won't if you bought them online, but it doesn't hurt to ask. Also if you have the old model you may want to exchange them as there were issues regarding crackling and noise during calls.

[Kirk_Godfrey]

No you have to go online, Samsung store won't help you

[jamesy]

I called them and they're sending me replacement tips.

[Helenna]

Hi jamesy,

Please try the following places to purchase the ear tip:

- Samsung Canada parts (https://www.samsungcanadaparts.com/)
- Online shopping (.com) https://www.samsung.com/ca/
- SES store (Yorkdale; Eaton Center; Sherway Garden)

Thank you.