Original topic:

Buds +

(Topic created on: 11-30-2023 08:58 PM)
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Graeme1963
Beginner Level 2
Options
Wearables

Hi guys 
I have buds + and have had them working for months . But now they will not connect to my fold 5 , but they will connect to my samsung tablet.
It's weird they don't show up when opening case and don't show up on bluetooth.
I have done everything to fix the problem not pairing with phone......
Reset buds
Reset bluetooth
Reset all connections 
I don't know what else to do, samsung couldn't help either
So why will they connect to one device and not another???
HELP !!!!!

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1 Comment
SamsungClaudette
Community Manager
Options
Wearables

Hey @Graeme1963

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report for a wearable, follow these steps:

  1. Go to Galaxy Wearables app > click on the device desired on the side menu
  2. In the side menu, tap Contact us > Error reports (in the Get help section)
  3. Fill in details and the frequency of the issue that you have with the wearable.
  4. Click send.

 

Kind Regards,

SamsungClaudette

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