Anyone else sick of the lies regarding shipping? About to cancel my pre order. If I wasn't lied to everytime, might wait it out. But sick of the BS whenever I follow up.
Yup, and no updated *** after aug 9th. It's almost like they didn't expect to sell anything on release. Never had a preorder take so long from samsung before, and I've bought the s22u, 23u and the flip 5.
Delays on pre-orders are never something any of us want to experience, and it must be super frustrating for each of you as many others.
Consider Samsung has never dealt with a huge labour workforce debut and strike just prior to announcement of these products. Also, initial batch shipments had quality control issues (possibly linked to the strike/labour disputes).
Samsung rapidly pulled shipments on such products with quality control issues, more than likely all products just to ensure the customer - you, we, us all, have a quality experience when the products arrive vs having to return them in less than 30 days for a warranty claim. Imagine giving a child their favourite Christmas present ONLY to take it away from them less than an hour of them playing and talking to their friends how they made out that day?! Yeah you'd feel pretty vexed!
It is better to get the products working and built right from day one, even if it means a relatively and uncharacteristically delayed pre-order shipment.
Also, think of the price reductions you'll lose by canceling if you chose to acquire it by official retail outlets?!
It's not the delays that's frustrating. It's the terrible customer service. The copy and paste responses. The lack of customer care. If at any point I was told about defective products and they weren't sure of an ***, I would be fine with that. But it's the constant shipping in 1 - 2 days and contradiction within the conversation. I was told there is stock. When I asked when will my order ship, In the same conversation I was told there's product shortages. That is we're the anger comes in. I've paid Samsung, I've paid my credit card bill. I am owed the courtesy of a truthful answer. It's not a big ask.
*** right, you deserve the courtesy and decency of an honest answer and respect for your loyalty to the brand for the dollar and credit you've paid for!
I've worked in customer service for 8yrs then onto Ssrvice Desk technician/analyst for another 12 yrs and each combined deals with customers as first point if contact. I've NEVER lied and always engaged or pied with honesty respect and courtesy regardless of where I've worked or the issues in personal life from time to time.
Seems like internal training and leadership needs to happen like now! If not more than 3 months ago!
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