Resolved! Solved

Original topic:

Contact mess when using Bixby on watch 5

(Topic created on: 12-02-2022 08:04 PM)
iFlYSoLo
Expert Level 5
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Wearables
So fold 4 and watch 5, 2 Sarah's in my Samsung Gmail account. But when I use Bixby on my watch to initiate a call it only finds one, and not the other Sara. Different last names and I say the full name of the one I want to call. But Madame Bixby says calling Sarah Ottawa, which isn't the one I want.. what gives? I have deleted and readdded both, no change.

Ideas?
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1 Solution


Accepted Solutions
Solution
RedDogRabbit
Expert Level 5
Wearables

Use Google Assistant & call one of the Sarahs Princess, which is what Sarah means in Hebrew 😉

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8 Comments
Nylah
Moderator
Moderator
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Wearables

Hi iFlYSolo, just to be sure are you saying you have a problem while using the Bixby.

It shows only one contact when give the command to do call?

Can you please write back with the detailed description of the issue.

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iFlYSoLo
Expert Level 5
Wearables
Yes. I have 2 contacts with the same name but it only finds one..
Nylah
Moderator
Moderator
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Wearables

Hi, please try to Reset Bixby and check if the issue is solved.

To reset Bixby, navigate to and open Settings.

 Tap Apps, and then swipe to and select Bixby Voice. Tap Storage, and then tap Clear data.

Tap OK to confirm, but remember, all your previous Bixby data will be reset.

Next, tap Clear cache to completely refresh Bixby.

iFlYSoLo
Expert Level 5
Wearables
OK will try thank you
Solution
RedDogRabbit
Expert Level 5
Wearables

Use Google Assistant & call one of the Sarahs Princess, which is what Sarah means in Hebrew 😉

iFlYSoLo
Expert Level 5
Wearables
Lol..I want Bixby but I will use the princess idea!
h0h0h0
Active Level 7
Wearables
Or one Sarah ottawa, the other one Toronto Sarah
iFlYSoLo
Expert Level 5
Wearables
That's what I ended up doing lol, neither is a princess so...haha