Original topic:

Dissappointed by my Galaxy watch active 2

(Topic created on: 08-06-2021 10:42 AM)
harshharry
Active Level 3
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Wearables
Hi, i bought active 2 about 14 months ago. Today its screen turned black and just showing flickerng of light. There was no mechanical damage, kept very carefully, very dissappointed. Guide what should be done. Help will be appreciated. 
9 Comments
Georgine
Moderator
Moderator
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Wearables

Hi, If the watch screen appears to flicker, or there are horizontal lines running across it, inspect the watch screen for physical damage. If the watch is not damaged, try restarting it. However, it may be necessary to check for software updates and uninstall apps, including watch faces from the watch.

If the screen is still black, we suggest you get the watch examined by the technician to fix it. I suggest you reach out to Text We Care (932 273) or live chat support by using the link below and they will help you with the service ticket.

www.samsung.com/ca/livechat. We are available 24/7

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harshharry
Active Level 3
Wearables
Hi thanks for your response, I reset watch already and thr is no mechanical damage thats why dissappointed.
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Georgine
Moderator
Moderator
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Wearables

Hi, please get the watch examined by the technician to fix it.

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harshharry
Active Level 3
Wearables
👍
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harshharry
Active Level 3
Wearables
Hi, i went to service centre and there it started working. Technician told it seems ok, if problem persists then come bk. In evng same prob came bcz i think i turned on always on display. I read lot many people have same issue bcz of AOD. then i reset & turned of AOD, since then it is wrkn f9.
Do u think software could be an issue ?
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Georgine
Moderator
Moderator
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Wearables

Hi, Please check if the watch software is up to date.

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harshharry
Active Level 3
Wearables
That s upto date.
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Georgine
Moderator
Moderator
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Wearables

Hi, we suggest you to contact the service center.

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harshharry
Active Level 3
Wearables
👍
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